Key takeaways from ViVE 2024

It took place inside of 8 acres in downtown Los Angeles, but ViVE 2024 sent shock waves throughout the world of healthcare. Amidst the laughter, hugs, small talk, and schmoozing were sharp insights on the industry’s future and how technology could, couldn’t, should, and shouldn’t impact the future of patient care.

From the stark realities of inequitable access, workforce woes, care costs, and resource limitations to the lofty promises of magical AI, value-based care, and interoperability, the 8,000 healthcare digital transformation leaders on hand offered a treasure trove of provocative opinions and startling facts mixed with encouraging suggestions on how disruptive technologies and strategies can help build a better healthcare future.

Fortunately, an on-demand version of the conference will soon be released for those unable to attend, or to fill the gap for those attendees who missed some of the sessions.

In the meantime, our CHIME-Digital Health Insights team has curated what we feel are many of the most memorable takeaway quotes from ViVE sessions.

Artificial Intelligence

• If we don’t solve AI integration, we will remain in start-up mode. – Maneesh Goyal, MBA, Chief Operating Officer, Mayo Clinic
  • Regulators need to set up frameworks and get out of the way. – Goyal
• The AI model math is not as important as how it’s used. – Brigham Hyde, PhD, CEO and Co-Founder, Atropos Health
  • Don’t try to regulate AI math — we are innovating fast; don’t slow it down. – Hyde

Equity and access

• 1 of 2 trans patients have been discriminated against in a healthcare setting. – Jerrica Kirkley, MD, Co-Founder & Chief Medical Officer, Plume
• I grew up in Nigeria but in America, it was the first time I woke up black! – Nwando Anyaoku, MD, GVP, Chief Health Equity and Clinical Innovation Officer, Providence
• “The power of proximity”. We must be incredibly close to those we’re training. – Saranya Loehrer, MD, MPH, Chief Health Equity Officer, Teladoc Health
• One of our greatest accomplishments was changing city bus routes to be patient-sensitive. – Jose Azar, MD, EVP and Chief Quality Officer, Hackensack Meridian Health Network
• Finding parking continues to be a major low-tech patient/family experience challenge. – Charles Worthington, Chief Technology Officer, Office of Information and Technology, U.S. Department of Veterans Affairs

Workforce challenges

• Penmanship was solved, but everything else about EHRs has been a disappointment compared to what was originally promised. – Katie Boston-Leary, PHD, RN, Director of Nursing Programs, American Nurses Association (ANA)
• What is the most underinvested area in HIT? Workforce development and leadership development especially with aging boomers. – Mary Beth Navarra-Sirio, RN, MBA, Vice President, Market Development, UPMC Enterprises

Retail health disruption

• Maybe we are doing healthcare wrong; maybe healthcare is a product instead of a service. – Oliver Kharraz, MD, CEO and Founder, Zocdoc
• Doctors are the fortune tellers of today. – Adrian Aoun, Founder and CEO, Forward (which makes self-service health pods)
• People have a personal connection to healthcare, and we know patient engagement needs improvement. – Nworah Ayogu, MD, Gm and Chief Medical Officer, Amazon Clinic

Patients at the center

• If Elmo can elicit 250 million responses why can’t providers do the same thing by purposefully asking “How are you doing”. We now ask how many healthy days a patient feels they’ve had in the month. – Ami Parekh, MD, JD, Chief Health Officer, Included Health.
• Data governance is fundamental for how we “nudge” patients. – Rasu B. Shrestha, MD, MBA, Enterprise Executive Vice President & Chief Innovation and Commercialization Officer, Advocate Health
• This [obesity] is a lifelong condition that we’re treating episodically with GLP’s. This is dangerous. And we can’t deprescribe! – Angela Fitch, MD, FACP, FOMA, Co-Founder & Chief Medical Officer, knownwell
• People come to the US to have their babies when the infant mortality rates are higher here than in their third-world homeland! – Jackie Ejuwa, PharmD, MHL VP, Health Transformation, Blue Shield of California
• Why can’t we get screening labs AHEAD of time with home kits? – Beth Andrews, MBA, Chief Digital Health Officer & Business Development Lead, Life Sciences & Healthcare, Global Alliances, Dell Technologies

Visions for the future

• Over the next few years, 25% of ALL care will be delivered by technology. Patients see bandwidth as human versus technology and they’d prefer their care to be in the home. – Roy Schoenberg MD MPH, CEO, Amwell
• Kaiser Study on breaking the “delirium cycle” by 67% through hospital at home care versus bricks and mortar. – Heather O’Sullivan, MS, RN, A-GNP, President, Mass General Brigham, Healthcare at Home
• Before you get to innovate you need to get money to automate. Need to INTENTIONALLY innovate. – Rowland Illing, MD, Chief Medical Officer and Director of Global Healthcare, Amazon Web Services
• Rural hospitals don’t always have the bandwidth to provide value-based care as we know it, so they need external healthcare navigators to fill the gap. – Amy Gleason, Chief Product Officer, Main Street Health